Redesigning a makerspace's website from end-to-end
Timeline
initial problem
Members struggled to book equipment online
I met with 5 staff members to discuss why a redesign was needed. Frequent members, new visitors, and faculty often came in-person to ask booking questions because the online process was too difficult. Staff were concerned about losing bookings due to friction and wanted to rethink the entire experience.
initial problem
Members struggled to book equipment online
I met with 5 staff members to discuss why a redesign was needed. Frequent members, new visitors, and faculty often came in-person to ask booking questions because the online process was too difficult. Staff were concerned about losing bookings due to friction and wanted to rethink the entire experience.
user pain points
On closer look, there even more problems
To understand where the issues were, I sent out an unmoderated user test to the *20 most frequent members, sourcing from Airtable.
user pain points
On closer look, there even more problems
To understand where the issues were, I sent out an unmoderated user test to the *20 most frequent members, sourcing from Airtable.
the library
the library
information architecure
information architecure
design process
design process
